Warranty

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Official Warranty Terms

Saris Cycling Group, Inc (SCG), parent company of CycleOps, warrants our product to the original consumer to be free from defects in materials and workmanship. Please retain your sales slip for your records as proof of purchase will be required.

Warranty Term

Home Use

Commercial and Industrial Use

Trainers

Hammer Indoor Trainer

  • Frame: Lifetime
  • Frame finish and decals not included in warranty
  • Electronics: 2 years
  • Belt: 1 year
  • Pulley Wheel: 1 year
  • Freehub: 1 year
  • Frame finish and decals not included in warranty
  • Electronics: 1 Year 
  • Belt: None
  • Pulley Wheel: None
  • Freehub: None

Magnus Indoor Trainer

  • Frame: Lifetime (for failures against weld breakage)
  • Frame finish and decals not included in warranty
  • Electronics: 2 years
  • Resistance Unit (Bearings): 2 years
  • Frame: 5 Year (for failures against weld breakage)
  • Frame finish and decals not included in warranty
  • Electronics: 1 Year
  • Resistance Unit (Bearings): None

Classic Trainers

  • Frame: Lifetime (for failures against weld breakage)
  • Frame finish and decals not included in warranty
  • Resistance Unit (bearings, leakage): 2 years
  • Frame: 5 Year (for failures against weld breakage)
  • Frame finish decals not included in warranty
  • Resistance Unit: None

PowerBeam Pro and PowerSync Trainers

  • Frame: Lifetime (for failures against weld breakage)
  • Electronics: 1 year

Rollers

  • Frame: lifetime (for failures against breakage)
  • Frame finish and decals not included in warranty
  • Aluminum (bearings): 2 years
  • Frame: No warranty on frame for failures against breakage
  • Frame finish and decals not included in warranty
  • Aluminum (bearings): None

Indoor Cycles

  • Frame: 10 years
  • Component parts, electronic components, paint/appearance: 1 year


Exclusions

The following items are considered wear items are NOT covered under warranty: 

  • Clutch knob
  • L bolt
  • RU rollers
  • Bolt action bushings
  • Trainer feet
  • Roller resistance band
  • Roller feet
  • Mag Plus remote shifter
  • Power Supply – Magnus, Hammer

Any product or part thereof found to be defective within the term as set forth above will be replaced without charge provided that: (1) its failure resulted from a defect in material or workmanship and not from normal wear and tear expected in the use of the product; (2) the product was not misused, improperly assembled, improperly maintained or damaged by accident; (3) there was no failure to follow instructions or warnings in Owner's Manual; (4) no alterations or modifications were made; and (5) the product or part is delivered, freight prepaid, to Saris Cycling Group or an authorized service center.

Please call 1-800-783-7257 to obtain return authorization prior to return. SCG reserves the right to inspect any product before issuing a replacement. SCG's only obligation shall be to replace such products or parts that it determines are defective.

Limitations

CycleOps warrants your product to be free of any defects in material or workmanship. This warranty does not apply to parts that have been worn out through normal use or damaged through misuse, abuse, neglect, accident, or unauthorized modification. Where applicable, incidental and consequential damages are not covered, and there are no other warranties, expressed or implied. This warranty applies to the original owner only. Retain your receipt as proof of purchase.

The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise. Other than as set forth above, SCG makes no warranty, whether express, implied or statutory, with respect to any product, including, but not limited to, warranties of reliability, merchantability fitness for a particular purpose, or those arising from any course of performance, dealing, usage or trade. SCG shall not be liable for incidental or consequential losses, damages or expenses in connection with its products. SCG's liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at SCG's election, to the repayment of an amount of the purchase price of the product in question. Some states do not permit the exclusion or limitation of implied warranties or incidental or consequential damages, so the preceding limitations and exclusions may not apply to you.

Lifetime warranty available in North America only.

Recommended Maintenance

  • Remove the bicycle from the trainer when not in use.
  • Inspect the trainer parts on a regular basis.
  • Keep clean with a dry cloth. Do not use cleaning supplies on this unit.
  • Un-Plug unit when not in use when applicable.