Warranty

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When we say "We bring the power of cycling to life, we mean it". Talk's cheap. That's why you'll see lifetime warranties* on our CycleOps indoor cycles, trainers and rollers. Not three years, not five, but for as long as the original buyer owns it. Because we firmly believe that cycling is a lifetime sport. So why settle for anything less from the equipment that helps you enjoy it.

Official Warranty Terms

Saris Cycling Group, Inc (SCG), parent company of CycleOps, warrants our product to the original consumer to be free from defects in materials and workmanship. Please retain your sales slip for your records as proof of purchase will be required.

Warranty Term

Rollers:

  • Lifetime Manufacturer's Warranty*

Trainers:

  • Lifetime Manufacturer's Warranty*

Warranty Claims and Replacement Parts

If anything goes wrong with your CycleOps Trainer, you must call us on our toll-free Warranty Hotline 1-(800) 783-7257. We'll determine what parts you need, and we'll provide you with instructions on how to quickly get a replacement part so you can get back on your trainer as soon as possible. Customers outside the United States should contact their dealer or distributor for warranty service.

Hammer and Magnus Indoor Trainer:

  • Frame: Lifetime*
  • Electronics: 1 year

PowerBeam Pro and PowerSync Trainer:

  • Frame: Lifetime*
  • Electronics: 1 year

Indoor Cycles:

  • Frame – 10 years
  • Component parts, electronic components, paint/appearance – 1 year

Any product or part thereof found to be defective within the term as set forth above will be replaced without charge provided that: (1) its failure resulted from a defect in material or workmanship and not from normal wear and tear expected in the use of the product; (2) the product was not misused, improperly assembled, improperly maintained or damaged by accident; (3) there was no failure to follow instructions or warnings in Owner's Manual; (4) no alterations or modifications were made; and (5) the product or part is delivered, freight prepaid, to Saris Cycling Group or an authorized service center.

Please call 1-800-783-7257 to obtain return authorization prior to return. SCG reserves the right to inspect any product before issuing a replacement. SCG's only obligation shall be to replace such products or parts that it determines are defective.


*Limitations

CycleOps warrants your product to be free of any defects in material or workmanship. This warranty does not apply to parts that have been worn out through normal use or damaged through misuse, abuse, neglect, accident, or unauthorized modification.  Where applicable, incidental and consequential damages are not covered, and there are no other warranties, expressed or implied. This warranty applies to the original owner only. Retain your receipt as proof of purchase.

The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise. Other than as set forth above, SCG makes no warranty, whether express, implied or statutory, with respect to any product, including, but not limited to, warranties of reliability, merchantability fitness for a particular purpose, or those arising from any course of performance, dealing, usage or trade. SCG shall not be liable for incidental or consequential losses, damages or expenses in connection with its products. SCG's liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at SCG's election, to the repayment of an amount of the purchase price of the product in question. Some states do not permit the exclusion or limitation of implied warranties or incidental or consequential damages, so the preceding limitations and exclusions may not apply to you.

Lifetime warranty available in North America only. For international warranty questions, contact us at custsrv@saris.com