You never need to worry about your purchase with our hassle-free 30-Day return policy. If you change your mind or aren't delighted with your purchase, you can return any product purchased directly from CycleOps within 30 days and we will happily refund the purchase price. Products must be in original packaging, and are subject to the terms outlined below. We only accept returns on orders made directly from CycleOps.
Products returned after 30 days are subject to a 15% restocking fee.
If the product was damaged or of unsatisfactory quality upon receipt, contact Customer Service at 800-783-7257 to arrange a resolution.
It's Easy to Return a Product:
- Call or email CycleOps Customer Service (1-800-783-7257 or firstname.lastname@example.org).
- We will email you instructions for returning your product.
- Ship your product within 30 days of purchase, in its original packaging, to the address identified in our email.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect shipments. Call Customer Service to arrange these returns.
- You are responsible for the cost of shipping the products back to us. We recommend using a trackable shipping method.